Application Support Engineer

About the job

Type: Full Time

Location: Hybrid

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience
  • 2+ years of experience as an Application Support Engineer with development focus, Software Engineer, or similar role
  • Understanding of Java, Spring Framework, PostgreSQL, React, AWS Services (ECR, ECS, S3, CloudWatch), REST
  • Strong knowledge of Excel
  • Exceptional written and oral communication skills; ability to listen and work with customers in real-time
  • Fluent in English

Preferred qualifications:

  • Experience with Web Services, API Security, SQL
  • Understanding of CI/CD principles, know-how of various tools
  • Prior experience with SCRUM/Agile methodologies
  • Experience with purchasing and/or ERP systems
  • Proven ability to manage multiple tasks or projects with changing priorities
  • Proven ability and flexibility to adapt to a fast-paced environment
  • Experience with docker, cloud (AWS), unix based server management
  • Experience with WordPress
  • Flexibility to work in different schedules
About The Role

Application Support Engineer plays a critical role in Sourcing Value’s implementation phase and throughout the customer account lifecycle. Sourcing Value’s core offerings heavily rely on a clean and complete data set, and you will be responsible to support the onboarding of new clients by cleansing, transforming, importing, and maintaining data in Sourcing Value’s Production databases through the usage of various technologies. Additionally, we are constantly looking for ways to improve our data applications and processes, and this role will require you to think outside of the box to identify enhancements to the overall data onboarding and maintenance process. Since clean and structured data onboarding is of the utmost importance to the success of our client engagements, your efforts will play a significant role in exceptional user experience in the long run and eventually lead to a renewal of existing contracts.

  • Support onboarding of new clients and retention of existing clients by cleansing, transforming, importing, and maintaining data through use of various technologies
  • Prepare gap analysis/error log report to indicate differences between client’s dataset vs. platform’s data structure
  • Validate & upload new data and update/delete existing data on demo and live production environments as part of customer onboarding / retention process
  • Monitor system, analyze application and network level logs
  • Ensure all issues are properly logged as part of Sourcing Value’s SLA responsibilities, create reports to categorize the type of issues reported to help with long-term planning of product improvements
  • Identify improvements to the data upload process
  • Work closely with other teams to triage requirements, resolve issues and deliver best-in-class technical support to our customers
  • Keep up to date on technical improvements and new features by constantly testing the product, and serve as the Customer Success Team’ trusted advisor and product expert
  • Document processes for client and internal use – such as data upload/maintenance flow and technical specifications as improvements are made to the data upload process